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Return Policy


Your satisfaction is most important to us. Northrock Safety will accept returns within 7 calendar days of delivery and that the returned item(s) must be in its original packaging and in resalable condition

Subject to the conditions below, if within seven calendar days of receiving your order and you are not entirely satisfied, you may return your item(s) for a full refund of the purchase price less delivery/shipping charges.

Returned product must be in resalable condition. Resalable condition means that in addition to the product(s) themselves, the original product carton, all packaging materials, slip-sheets, warranty statements, manuals, software, and any other ancillary items included with the original product must be returned in like-new condition.

Pls kindly note that Northrock Safety will not be liable for any delivery/shipping charges incurred by the user when returning the item(s).


Procedures For Returning An Item

Request a Return Goods Authorization (RGA) Number by calling Northrock Safety at +65 6396 9210 or email returns@northrocksafety.com . Any shipment returned without an RGA number will be refused.

Repack the item in its original product carton with all original packaging, enclosures, parts, and accessories.

Place the repacked product inside a box suitable for shipping.

Write the RGA number clearly and conspicuously on the outside of the package.


Pls deliver/ship the return item(s) to the following address:

  • Northrock Safety Equipment Pte Ltd
  • Block 803 King George's Avenue #02-182 Singapore 200803
  • Atten: Returns Department