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Shipping Policy

 

Local Delivery Only- Delivery within Mainland Singapore

 

Northrock Safety currently only offers delivery service throughout Mainland Singapore.

All delivery will be made during the Standard Delivery Hours (not inclusive of Public Holidays) listed below.

Standard Delivery Hours are from : 930am to 530pm (Mon-Fri)

                                                   930am to 1230pm (Sat)

Estimated delivery lead-time is 3 to 5 working days for standard delivery upon receipt of confirmed order.

If delivery timing beyond our standard delivery hours above is required, extra charges will apply depending on the distance and timing required. Pls contact our Customer Service Team +65 6396 9210 or email cust.svs@northrocksafety.com with your requirements.

If delivery is required to any of Singapore's islands, to anchorage or OPL (Off-port-limits), extra charges will apply depending on the distance and timing required. Pls contact our Customer Service Team at +65 6396 9210 or email cust.svs@northrocksafety.com with your requirements.

There will be a delivery charge of S$10 for orders below S$100 (before GST) to anywhere within Mainland Singapore during Standard Delivery Hours. Pls note that delivery charges are also subjected to GST.

If urgent delivery is required, pls also contact our Customer Service Team, pls kindly note that surcharges will apply.

 

 

International Delivery

We regret to inform that we currently only deliver to addresses within Singapore.

No delivery will be made outside Singapore or to post office boxes.

 

 

Wholesale Export for Bulk Orders

If you are a corporate wholesale international customer and is interested in making a bulk purchase, pls kindly email our Export Department at export@northrocksafety.com with your requirements.

Our Export Department will be in contact with you within 2 working days.

 

 

Self-Collection

 

Pls self-collect the goods from our office at Block 803 King George's Ave #02-182 Singapore 200803 ( Mon-Fri, 9am to 530pm ; Sat, 9am to 1pm).

Please bring along these items at the time of collection:

  • The purchasing credit card, which should be in your name (unless otherwise permitted by us)
  • The order confirmation email
  • Payment confirmation receipt if payment has been made via credit card or Paypal.

 

Collection can be done within 1 working days after the confirmation of the relevant Purchase Order or the stipulated date in your purchase confirmation email during our office hours.

Goods must be collected within 14 calendar days from the date on which the Goods are ready for collection.

For Purchase Orders where no payment has been received, the order will be cancelled if you do not collect your purchases within 14 days of the stated date.

For Purchase Orders where full or partial payment has been received, Northrock Safety reserves the rights not to fulfil the Purchase Order should the Goods remain uncollected 14 calendar days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.