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FAQ

Do you have a showroom?

Yes, our showroom is at Block 803 King George's Avenue #02-182 Singapore 200803 ( 5 minutes walk from Lavender MRT Station).

Our showroom opening hours are from:

Mon-Fri, 9am to 530pm
Sat, 9am to 1230pm
(Pls avoid lunch hours from 12pm to 2pm)
 
Only cash payment is available at our showroom
 
 
 

Can i make a purchase at your showroom?

Yes, of course. 

 

 

Can i return my purchase after i have taken receipt of it?

Yes, Northrock Safety will accept returns within 7 calendar days of delivery and that the returned item(s) must be in its original packaging and in resalable condition

Subject to the conditions below, if within seven calendar days of receiving your order and you are not entirely satisfied, you may return your item(s) for a full refund of the purchase price less delivery/shipping charges.

 

 

What are the procedures for returning an item?

Returned product must be in resalable condition.  Resalable condition means that in addition to the product(s) themselves, the original product carton, all packaging materials, slip-sheets, warranty statements, manuals, software, and any other ancillary items included with the original product must be returned in like-new condition

Pls kindly note that Northrock Safety will not be liable for any delivery/shipping charges incurred by the user when returning the item(s).

Procedures For Returning An Item

  1. Request a Return Goods Authorization (RGA) Number by calling Northrock Safety at +65 6396 9210 or email returns@northrocksafety.com . Any shipment returned without an RGA number will be refused.
  2. Repack the item in its original product carton with all original packaging, enclosures, parts, and accessories.
  3. Place the repacked product inside a box suitable for shipping.
  4. Write the RGA number clearly and conspicuously on the outside of the package.
  5. Pls deliver/ship the return item(s) to the following address:
  • Northrock Safety Equipment Pte Ltd
  • Block 803 King George's Avenue #02-182 Singapore 200803
  • Atten: Returns Department

 

 

Are your products subjected to Goods & Services Tax (GST)?

Yes, Northrock Safety Equipment Pte Ltd is a GST-registered company in Singapore and all supplies of goods and services will be subjected to the current GST rate.

Unless otherwise stated, all prices quoted are not inclusive of GST. The GST amount will be shown when during check-out of the shopping cart.

Export of goods and international services are zero-rated.

Northrock Safety Equipment Pte Ltd's GST-Registration number is 200822414K.

 

 

What are the available modes of payment?

Mode of payment includes  Paypal, Credit Card payment (where you are the cardholder of that card or of the Paypal account) , Cash-On-Delivery (COD), Cheque or Bank Transfer. 

Paypal/Visa/Mastercard/Amex

We currently utilised the Paypal processing gateway for all credit card transactions. The security of your credit card information is paramount to us. Paypal offers a secure way to pay. You can opt to make payment either using your Paypal account or your credit card. On Checkout, you will be taken to a secured webpage on Paypal. If you do not have a Paypal account, you may supply credit card information to Paypal on the website and payment will be made through Paypal.

 

 

Can i apply for credit terms?

Yes, credit terms are available to corporate customers.

Pls email cust.svs@northrocksafety.com for more details on how to apply for credit terms (subjected to approval by our Credit Department).

 

 

Do you deliver overseas?

No, Northrock Safety currently only offers delivery service throughout Mainland Singapore.

 

 

What are the delivery hours?

All delivery will be made during the Standard Delivery Hours (not inclusive of Public Holidays) listed below.

Standard Delivery Hours are from :        930am to 530pm (Mon-Fri)

                                                      930am to 1230pm (Sat)

 

 

Do you deliver beyond your standard delivery hours?

Yes, if delivery timing beyond our standard delivery hours above is required, extra charges will apply depending on the distance and timing required.

Pls contact our Customer Service Team +65 6396 9210 or email cust.svs@northrocksafety.com with your requirements.

 

 

Do you delivery to any of Singapore's islands, to anchorage or OPL (Off-port-limits)?

Yes, if delivery is required to any of Singapore's islands, to anchorage or OPL (Off-port-limits), extra charges will apply depending on the distance and timing required.

Pls contact our Customer Service Team at +65 6396 9210 or email cust.svs@northrocksafety.com with your requirements.

 

 

Is there a delivery charge?

Delivery will be free for orders above S$100 to anywhere within Mainland Singapore during Standard Delivery Hours.

There will be a delivery charge of S$10 for orders below S$100 (before GST) to anywhere within Mainland Singapore during Standard Delivery Hours. Pls note that delivery charges are also subjected to GST.

 

 

Do you offer delivery on an urgent basis?

Yes, if urgent delivery is required, pls also contact our Customer Service Team, pls kindly note that surcharges will apply.

 

 

Do you deliver to post office boxes?

No delivery will be made outside Singapore or to post office boxes.

 

 

I am an overseas corporate customer interested in bulk orders, will you be able to fulfil my order?

Yes, if you are a corporate wholesale international customer interested in bulk orders, pls kindly email our Export Department at export@northrocksafety.com with your requirements.

Our Export Department will be in contact with you within 2 working days.

 

 

Can i self-collect my order?

Yes, pls self-collect the goods from our office at Block 803 King George's Ave #02-182 Singapore 200803 ( Mon-Fri, 9am to 530pm ; Sat, 9am to 1pm).

Please bring along these items at the time of collection:

The purchasing credit card, which should be in your name (unless otherwise permitted by us)

The order confirmation email

Payment confirmation receipt if payment has been made via credit card or Paypal.

Collection can be done within 1 working days  after the confirmation of the relevant Purchase Order or the stipulated date in your purchase confirmation email during our office hours.

Goods must be collected within 14 calendar days from the date on which the Goods are ready for collection.

For Purchase Orders where no payment has been received, the order will be cancelled if you do not collect your purchases within 14 days of the stated date.

For Purchase Orders where full or partial payment has been received, Northrock Safety reserves the rights not to fulfil the Purchase Order should the Goods remain uncollected 14 calendar days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.